We are committed to conducting all of our activities in strict conformance with the ethical guidelines of all professional associations and societies. We comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards of professional conduct are the responsibility of the Conference Program Coordinator.
While we go to great lengths to assure fair treatment for all participants and attempts to anticipate problems, occasionally issues will surface and come to the attention of the conference staff that require intervention and/or action on the part of the conference or program staff or an officer. Complaints are communicated to the conference planners or officers as indicated below. Following are some of the sources of complaints that we envision being possible:
From the overall Conference Evaluation and Feedback Form at the conclusion of the conference/program.
From participant feedback at the daily Process Group meetings that is then communicated from the process group leader to an officer.
From informal communications and feedback from participants communicated to members of the conference planners or officers.
When a conference participant, either orally or in writing, files a grievance or expects action on the complaint, the following actions will be taken:
If the grievance concerns a presenter, the content presented by the presenter, or the style of presentation, the individual filing the grievance will be asked to put their comments in writing and address them to the Conference Program Coordinator. This will then pass the comments/complaints on to the presenter while assuring the anonymity and confidentiality of the complainer (to the fullest extent possible). The Coordinator will then discuss the complaint with the presenter and communicate the results to the aggrieved participant.
If the grievance concerns a program or workshop, its content, level of presentation, the Coordinator or a designated fellow officer will mediate and attempt to arbitrate the matter. If the participant requests immediate action, the officer in charge may: a) move the aggrieved person to another presentation/workshop; b) provide a partial or full refund of their fee.
Contact information for inquiries about filing a grievance: conference@chinagestalt.com